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Terms / Conditions

Legislation


Wisconsin Statute 16.75(3t)(c) defines state agency/campus requirements to purchase materials, supplies, equipment, or contractual services from prison industries when the Bureau of Correctional Enterprises (BCE) is able to provide comparable products at comparable prices. When using mandatory contract 505ENT-M15-BSIOFFURN-01 for the purchase of office furniture, each agency/campus must first offer BCE the opportunity to meet their needs by requesting a standard quote, or formal project bid. If BCE determines it cannot meet the agency/campus furniture specifications at comparable prices, then BCE will issue the requesting agency/campus a waiver to purchase some or all of the project from another vendor.


Sales Policy


The Bureau of Correctional Enterprises is limited by Wisconsin law to sell only to state and federal agencies, county and municipal facilities, non-profit organizations and selected private sector businesses. Restrictions on the sale of individual product lines may apply.


Pricing


All prices listed in BCE price list are freight excluded.

BCE price lists and any prices contained therein are subject to change without notice. Prices applicable to all customer orders shall be those in effect at the time BCE receives a complete order from customer unless: the customer and BCE have in place a written special pricing or master supply agreement, which the agreement specifies the prices to be paid by that customer.


Quoted prices on all products from the BCE price list are applicable for 60 days from the date of the quote. After 60 days, a new quote will be required using the pricing in effect at the time of the new quote.


BCE’s current price lists can be accessed here: Furniture Literature


Changes / Cancellations / Returns


Customer Changes or Cancellation of Orders


Customers shall be responsible for verifying that the order is correct within three (3) business days of receipt of the BCE order confirmation. Customers shall confirm that all colors, configurations, sizes, part numbers, pricing, delivery date, installation date, etc. is correct. Customers shall contact BCE with any questions or clarifications prior to confirming the order. BCE will accept a change/cancellation within the three business days of the order date on the sales order acknowledgement, and the customer will not be assessed a restocking fee


If a customer’s change/cancellation of an order is beyond three business days of the order date on the sales order acknowledgement, BCE will assess a restocking fee up to 30% of the order price, plus delivery costs from and back to the BCE vendor for materials ordered.


Orders entered and acknowledged cannot be changed or cancelled without BCE’s consent.


All custom ordered products are non-returnable and non-refundable.


Furniture Returns


In the event of product return due to BCE error, the Customer reserves the right to accept either a full refund for the returned product or a replacement of the product. Upon notification by the Customer of a duplicate shipment, over-shipment or shipment in poor condition, the products will be removed at BCE’s expense. Timeframe for removal shall be within ten (10) calendar days of BCE notification from the Customer, or otherwise an agreed upon time between BCE and the Customer.


For product returns due to Customer error, Customers are responsible for all actual costs associated with the preparation of the product for shipping and all shipping costs to the nearest service location.


BCE will not permit return of products or materials without written consent. Customers have the right to inspect each product up to five (5) working days after receipt. Customer is to contact your sales representative within five (5) working days for a Returned Goods Authorization (RGA) number. Returned shipments, when accepted, are subject to a minimum restocking fee of 30% of the order price, plus delivery costs to and from the BCE vendor for materials ordered. The exact amount of which will be determined after merchandise is received and inspected. All freight or express charges must be prepaid for return shipments; otherwise they will not be accepted.


If you currently have a product covered by our warranty that was damaged upon delivery, or has a defective component, our repair service is available to you. This warranty does not apply to defects from abuse, misuse, neglect or alteration by the customer. BCE will repair or replace defective goods to our customer’s satisfaction in a timely manner. Customers will be notified of all charges not covered under warranty prior to service.


Please call your BCE Inside or Outside Sales Consultant for warranty information on a specific product.


If you need assistance, please contact our office at 608-240-5200.


Effective January 1, 2021.


Textiles Return


Returns will be accepted for items ordered in error, free from damage or neglect to the product and will be subject to a 15% restocking fee within 30 calendar days from the receipt of the order.


Effective June 1, 2021.